The following FAQ should answer any queries you may have regarding everything on my website but if you can't find the information you are looking for then do not hesitate to give me a shout at firstname.lastname@example.org.
Flat shipping rate of £2 to the UK and £5 to the rest of the world, no matter the size of your order. All orders are sent untracked. UK orders are by sent Second Class post and international orders are sent standard First Class.
If you would like your orders to be sent via tracked post then please select this option from the drop down menu on the product listing. This service is an addition £6 worldwide.
Some countries charge taxes and duties on imported goods and it is the responsibility of the customer to pay any outstanding charges. They are not included in the price of shipping. If the customer decides not to pay the custom charges then it will be returned to me and the customer will be refunded minus any outstanding shipping costs and charges. In some cases this can amount to more than the cost of the product. In this circumstance, there will be no refund issued. Please be aware of you own country’s custom laws when importing goods from the UK.
All payments are made through PayPal. You can make payments through PayPal using any major credit or debit card without a current or setting up a new account. If you have any questions about payment them just email me at email@example.com.
Should you wish to return your items for any reason, please contact me at firstname.lastname@example.org within 14 days of receiving your order explaining the reason for your refund or exchange for another item, colour or size.
All items must be returned to me in original condition. All goods will be inspected on return. Postage costs of the returned item is the customers responsibility and is non-refundable. Please obtain a proof of postage. Once I receive your item, I will email you with confirmation of your refund/exchange.
Yes I do. If you are interested in stocking 17th & Oak products then feel free to email me at email@example.com for more information.
The content of this website including all designs (except Guest Artist work) and photos are the copyrighted material of Pete Ware/17th & Oak. They may not be reproduced without written consent from 17th & Oak.